Video Visits

Welcome! Video visits are an easy and convenient way to have a visit with your provider by video chat using a mobile device.

What Do I Need?

Just a mobile device (iPhone, iPad, Android phone, or Android tablet) and a video visit made by our schedulers.

How Do I Do This?

It's easy! First, call your provider’s office or the main line at 212-305-8555 and ask to have a video visit appointment scheduled. Then, just follow these 3 steps:

1. Sign up for Connect.

  • If you do not have an email to set up a Connect account, that's OK, skip to step #2.
  • Open email from donotreply@myconnectny.org
  • Follow account set-up instructions
  • Click Sign-In
  • Review and Accept Terms and Conditions

2. Download and Setup the MyChart App

  • Download the MyChart app in the App Store (iPhone) or Google Play (Android)
    The mychart icon in the app store
  • For organization, search for "Columbia" and choose "Columbia University Irving Medical Center"
    The CUIMC logo in mychart
  • Sign in with your Connect account. If you do not have a Connect account, click "Sign Up Now" and follow the instructions

3. Start Video Visit at the Scheduled Time

  • Open your MyChart app.
  • Sign in with your Connect account. If needed, go back to step #2 to make sure the app is setup
  • Click "Appointments" (Do not click the stethoscope "E-Visit" icon)
    the appointment icon highlighted in the mychart app
  • Click on the appropriate Video Visit appointment
    A data and time for a provider selected in appointments via the mychart app
  • Review and accept terms and conditions under eCheck-in
  • Once green, click the "Begin Visit" button at the bottom of your screen.

Friendly Tips

  • Make sure you are in a quiet, well-lit room with a strong internet signal
  • Make sure you are using the latest version of the app on your phone or tablet
  • You, or your physician, can start the video visit up to 15 minutes prior to the scheduled time
  • If you minimize the app during your visit, the camera will pause but the microphone will still be on
  • If your connection gets lost, you can restart the video visit by following the steps listed above

Questions?

For technical support, contact Connect Technical Support at 646-962-4200.

Need to Change Your Appointment?

To change your appointment, please contact your provider's office or call the otolaryngology department's main line at 212-305-8555.